General inquiries
If I already have insurance coverage from another company, can I purchase a long term plan from Bharti Axa Life Insurance?
Yes, you can purchase a long term plan with Bharti AXA Life Insurance if you already have a long term plan with another insurance provider. However, when applying for life insurance from Bharti AXA Life Insurance, you must provide details of your income and existing cover in the appropriate sections. Based on the underwriting decision, the coverage request is accepted, accepted under certain conditions, or denied.
What is life insurance?
Life insurance is a contract between an insurance company and a policyholder. A life insurance policy guarantees that if the insured dies, the insurer will pay a sum of money to the designated beneficiaries in exchange for the premiums paid by the insured during his lifetime. Life insurance is an important investment, especially in uncertain situations like the current one. Life insurance works in three steps:
- buy life insurance
Buy the best life insurance with flexible benefits. Other factors to consider are the duration of the plan, the premium, the driver and, most importantly, why you are taking out life insurance.
- pago premium
It is advisable to choose a premium that you can afford to pay comfortably and on time. Under the life insurance contract, insurers promise to pay you (the policyholder) or your agent a predetermined amount, provided that all premiums have been paid. All benefits are based on timely payment of premiums.
- file a complaint
The final phase of a life insurance plan is the submission of an application for insurance benefits.
In the event of your unfortunate death, your beneficiary is entitled to the insured amount specified in the contract. To obtain it, the candidate must submit an application form along with several documents. After verifying the claim, the insurer releases the benefit to the beneficiary.
With premium life insurance reimbursement, all premiums are refunded if the policyholder survives the term of the policy, which can be a great financial help in the short or long term.
What are the benefits of taking out life insurance?
Life insurance offers three main advantages.
Schutz
Life is full of uncertainties; Investing in life insurance provides a safety net. Your insurance provider is obligated to pay your beneficiary or transferee the standard death benefit, keeping your family protected while you are away.long term economics
It's important to consider life insurance if you want to save money in the long run. The right product will help you save money and consistently build a body for your future; The accumulated amount can be used for your life goals. In addition, savings life insurance also offers regular payments in the form of annuities and is therefore an excellent instrument to finance your retirement.investment
Stock-linked investment plans(ULIP) of life insurers are primarily investment vehicles. These market-linked products create wealth. ULIPs have the potential to offer significant returns on premiums paid for the insurance policy. Most plans offer substantial returns over the term, making them an attractive investment vehicle.*In addition, life insurance offers a number of other advantages, such as:Section 10, 80C Tax Deductions, and 80CCC of the Income Tax Act 1961 on premium paid. If necessary, you can also apply for a loan from your health insurance company. However, tax benefits are in accordance with the provisions of the Income Tax Law and are subject to change.
Life insurance provides financial support for you and your family. Buying an insurance policy also sharpens the habit of disciplined saving.
* IN ULIP POLICIES, THE INVESTMENT RISK IN THE INVESTMENT PORTFOLIO IS THE POLICYholder's RISK. Premiums paid on unit-linked insurance policies are subject to investment risks inherent in capital markets and unit NAVs may increase or decrease depending on fund performance and factors affecting capital markets and the policyholder's responsible for their decisions.
Why should you consider Bharti AXA Life Insurance?
You should definitely consider a Bharti AXA Life insurance policy as we offer flexible products. You can easily change your insurance limits and add drivers to your insurance policy in minutes. You can access your account anytime and anywhere. With an impressive claims handling rate and a dedicated policyholder claims manager, our claims handling process is seamless.
What is MWPA?
MWPA is theWealth Law for Married Womenof 1874, which means that when a married man, including a divorced or widowed man, purchases life insurance under the MWP Supplement, the insurance benefits upon maturity or death become the sole property of the designated beneficiaries (wife or her spouse and children) are and no one else. The insured is also not entitled to these benefits.
The lump sum is treated as the separate property of the policyholder and therefore, in the event of the premature death of the policyholder, these benefits cannot be used to pay off any debt or loan or become part of the family's common property. .
Where can I get the list of medical/diagnostic centers?
The list is available from the medical provider. When a customer receives a call to coordinate care, they are given options for locating the closest and most convenient medical facility for them.
I am self-employed and do not work for any organization. What information should be given in the work area?
Enter your company/association and tell us how many years you have been with your company. Correct information is very important.
Why is my smoking status required? I'm not a regular smoker?
The product offers special conditions for non-smokers. Even if you are not a regular or occasional smoker, just select the "smoker" status.
What is a physical copy?
If you would like to receive your paper application form by mail; You must select this option - Physical copy. We will send a PDF file to the email ID provided with the policy package once we have verified your application with the company.
I'm a social drinker. What information must be provided?
Select 'Yes' and provide information on the number of glasses of a certain alcohol consumed per week.
What is the difference between an insured, a nominee and a life insured?
The policyholder is the person who took out the life insurance policy.
The person or persons receiving thedeath benefitthese are the amounts paid by the insurance company if the policy holder dies, the nominee(s).
The life insured is the person whose life is insured by thelife insuranceCompany.
Are beneficiaries and beneficiaries equal in life insurance?
HeCandidateis a person designated or appointed by the policyholder to look after your financial accounts, assets, etc. after his death. It is the responsibility of the nominee to distribute the profits among the legal heirs.
A beneficiary is a person who has a financial interest in the insured person's life. The beneficiaries can be the legal heirs or financial institutions, such as banks, that have granted loans/financing to the insured person.
If an immediate family member (such as a spouse, children or parent) is designated as a nominee, they will automatically become the beneficial owner of theclaim benefitsand referred to as a life insurance beneficiary.
Can I make my youngest child a candidate or have multiple candidates?
If the candidate is a minor, he must provide us with the candidate's data. In addition, you can also nominate multiple nominees.
Note: A proxy is the person to whom guaranteed income/benefits must be paid under the policy if the benefit is due to the proxy and the proxy is a minor at the time the claim is paid.
Will my coverage remain active if I move abroad and become an NRI?
Once you purchase the policy, you will remain covered whether you are in India or abroad.
Why do I need to provide my cell phone number? I signed up for DND and I don't want to receive calls.
An exact cell phone number is required for all our future communications. This includes communication before and after registration.
issuance of the policy
How can I track the status of my offer?
If you purchased the policy online through our website, you can follow the status of the offer by following the steps below:
- Visit our websitehttps://www.bhartiaxa.com/
- Click "Quick Links" → select "Continue/Follow Request".
- Enter the product name and quote number to check the status of your policy.
Alternatively, you can call our customer service number at 1800-102-4444 or SMS SERVICE at 56677 or email service@bhartiaxa.com to check the status of the offer.
What are the accepted supporting documents that can be presented as proof of age, identity and address?
click to checkList of accepted documents.
When will I receive my insurance documents?
- Your policy document will be mailed to your registered address within 15 business days from the date of issue.
- The printed copy of the policy document will also be emailed to your registered email address after the policy is issued.
I have an eIA account. When and how will I receive my insurance documents?
If you opted for the eIA, the electronic copy of the policy will be credited to your IR account at the time of issuance. You will be notified of the policy credit to the e-IA account via SMS and email.
How do I get a duplicate of my policy document?
You can request a duplicate of the policy document by going to one of our nearest branches.
To find the nearest branch, click herehttps://www.bhartiaxa.com/contacto-nosotros
Where can I download my paper insurance policy?
The electronic copy of the policy document can be downloaded using the following options:
- Through the customer portal. Below are the steps:
I. Log in to your online profileClick here.
II Click the View Profile tab. Scroll down and click on the "Policy Document" PDF to download the soft copy.
- Send "Hello" to our WhatsApp number 02248815768. Our digital assistant will help you.
- Email us: You can email us an inquiry at service@bhartiaxa.com from your registered email id. Please include the policy number in the subject line.
- Call Us: You can call us at 1-800-102-4444 Monday through Saturday, 10:00 am to 5:00 pm. m. at 7 p.m.
- Visit a branch: You can request a hard copy of your policy document from any of our branches. To find the nearest branch,Click here
Can I change the policy term after purchasing the policy?
The policy term cannot be changed after the policy is issued.
Can I change the amount insured after taking out the policy?
In principle, the amounts insured in life insurance cannot be changed in the medium term. If you want a higher insured amount, you must take out a new policy or take out additional insurance.
Can I pay my initial prize in cash?
Cash payment is not allowed for the purchase of a new policy. Exceptions to accepting cash are only allowed for short premiums such as counter offers of up to Rs 5,000/- to sign a new policy.
When and how can I cancel my policy?
If you are not satisfied with the terms of the purchased policy, you can cancel the policy within the Freelook period.
To request the cancellation of a policy, you must go to one of our nearest branches and send the "Withdrawal Request" form together with the paper policy document and proof of identity.
Once all required documents are received, the agency will mark the "Freelook Application" for further processing.
Note: The free period for policies purchased online is 30 days from the date you receive the paper policy.
The free period for policies purchased offline (from any agent) is 15 days from the date you receive the paper policy.
Renewal premium payment
What are my options for paying my renewal premiums?
We offer different types of premium payment options as follows:
pay online
- Select the "Fast Payment" option on the website.Click here
- Use alternative online payment options on the dashboard
Bharti AXA Life WhatsApp Service
- Send "Hello" to our WhatsApp number - 022 48815768
- Then click on the QR code below
automatic payment
eNACH (Digital): Registering with eNach. He canClick hereregister on the site
SEC:Submit the physical ECS mandate to the nearest Bharti AXA life insurance office
cash payment
- For premium renewal payment, you have option to pay cash up to Rs. 1.99 lakh at any Bharti AXA Life Insurance branch. Alternatively, DD/Cheque payments are also accepted at our offices.
Note: eNACH is the automated electronic premium payment process. Once the user signs the electronic eNACH or AFTER form, the user gives permission to the competent authority to debit the prize amount from his bank on a predetermined frequency. Please note that you do not need to submit any additional documents for this process. Electronic Clearing Service (ECS): Here the insured presents a physical mandate giving the insurer a permanent instruction to debit his bank account on the settlement date of his premium payment.
What supporting documents must be submitted with the ECS mandate form?
Submit a personalized canceled check along with the ECS mandate form.
However, make sure of the following:
- The customer name on the mandate, bank account number and IFSC code must match what is on the canceled check.
- The signature inserted in the mandate must be the same one that is updated in your registered bank account. Alternatively, send your bank statement for the last 3 months with your name and account details.
Note: A personalized check will have important details printed on it, such as the person's name, IFSC code and account number, as well as other bank account details.
Can I change the ECS billing date?
Yes, the ECS upload date can be changed for DigiServe. Follow these steps:
- Click on "Services"
- Select the Change ECS Date option in the Premium Related Services section.
- Enter the data and press "Confirm".
Alternatively, you can change the date by visiting your nearest Bharti AXA life insurance agency.
We only offer debit dates for ECS between the 1st and 10th of each month. Therefore, the chosen date must be within this date range.
Note: The ECS debit date is the date/month when the premium amount is debited as agreed between the customer and the insurer.
Can I disable ECS via the customer portal?
No. You can only deactivate the ECS payment service by visiting the nearest Bharti AXA life insurance agency.
When can I change my premium mode?
You can switch to premium mode if you are within the grace period from the policy anniversary.
If you change premium mode then:
- There is a fee to switch to premium mode
- For monthly policies issued after January 2020, the grace period is limited to 15 days. For all other modalities, the grace period is 30 days.
- For all policies issued before January 2020, the grace period is limited to 30 days
Note: For policies with a term longer than 1 year, the policy effective date will be considered the policy anniversary date for the year in which the policy is renewed.
How do I get a deposit slip to confirm the prize after payment?
Our customers receive the deposit receipt confirming the prize:
After payment, download the deposit confirmation from the last confirmation page under "DigiServe".
- Click View Policy Details.
- Click "Payment Received"
- download the receipt
After payment, the deposit receipt will be sent to your registered email address at the same time.
Proof of deposit can be sent via WhatsApp as soon as you opt for the service.
Note: Below are the different WhatsApp subscription options
- Send "Hello" from your registered WhatsApp number
- +91 22 4881 5768. You will receive a notification confirmation message if you have not registered. Click yes and you will be logged in
- Report a missed call to number - 87509-60306 from your registered mobile number
- Scan the QR code of your registered mobile number
- You can register on the website or with Digiserve
- Visit the nearest branch
How do I obtain a copy of the paid award certificate?
Accessing the premium certificate is very easy with the following options:
- The paid premium certificate is uploaded to the customer portal before the expiration date. You can download it from the "Download" section of our customer portal.
- You can pick it up from any of our Bharti AXA Life branches.
- Paid premium certificate is activated on WhatsApp when you have opted in to receive notifications from Bharti AXA Life. Alternatively, you can also send "Hello" from your WhatsApp number to +91 22 4881 5768 to download
What happens if I don't pay my premiums on time?
If you do not pay your premium within the grace period, the policy will lapse.
Note: In life insurance, the waiting period is the specified additional time you are given after the premium due date to pay the premium and avoid the policy expiring.
What is the grace period for a policy?
The grace period varies depending on when the policy was issued to you.
- For monthly policies issued after January 2020, the grace period is limited to 15 days. For all other modalities, the grace period is 30 days.
- For all policies issued before January 2020, the grace period is limited to 30 days
Note: In life insurance, the waiting period is the specified additional time you are given after the premium due date to pay the premium and avoid the policy expiring.
Will I receive policy benefits if my policy expires?
No, you will lose your expected insurance benefits when your policy expires.
Note: In life insurance, the waiting period is the specified additional time you are given after the premium due date to pay the premium and avoid the policy expiring.
How can I restore my policy?
You can restore an expired policy.
For policy restoration on "DigiServe", you must complete the DOGH and Covid Questionnaire as per the guidelines. Based on the medical details entered in the forms above, you can pay the premium rates and reinstate the policy online if the medical details are not collected.
However, if there is a medical examination, you must undergo the medical examination. On the basis of the medical report, the revised premium amount to be paid at the nearest Bharti AXA Life Insurance branch is generated along with the required documents.
Interest of 7.15% will be charged on outstanding premium installments during the replacement process. (Except for Guaranteed Wealth Pro). For Guaranteed Wealth Pro, the fee is 8.65%. Other insurance conditions may apply.
Note: If a policyholder fails to pay the premium, the insurance contract expires after a certain period of time. However, coverage can be extended (conditions apply). This process of reinstatement of the insurance policy after a lapse is called policy reinstatement.
Quoted interest rates do not include GST.
How long can I reinstate my policy after it expires?
If your policy was issued after January 2020, the replacement period applies:
- For non-ULIP plans, it is 5 years from the last premium expiration date
- ForULIP planes, are 3 years from the last premium due date
Policies issued before January 2020; It is product specific. Read the policy document for more information.
What options do I have for repaying my loan?
You can pay off the loans by logging into our "DigiServe" customer portal.
- Click on the "Services" option.
- Go to the Service Request section
- Click on "Loan Repayment"
- Enter your policy number to continue
Alternatively, you can visit our nearest branch to pay off the loan taken out on your policy.
digital services
What services are available to me on the Bharti AXA Life Insurance website?
The main services available are detailed below:
Payment premium:
- Rewards can be paid online using the Quick Pay option on the website.Click here
- Alternative online payment gateways are also available on the website
- You can also sign up for eNACH: pleaseClick here
Submit 'Subscription Request':
Click on the Quick Link option.
- Access the Complaint Center to register complaints
- Upload the necessary documents
For the rest of the services of an existing policy, you would have to log in to the DigiServe platform with your access data or use our WhatsApp services
Note: eNACH is the electronic procedure for automatic premium payment. Once the user signs the electronic eNACH or AFTER form, the user gives permission to the competent authority to debit the prize amount from his bank on a predetermined frequency. Please note that no other documents are required for eNACH registration.
Where can I see the "bonus history" of various Bharti AXA life insurance products on the website?
Bonus history can be viewed for multiple products via a link.Click here.
Go to the "Key Services" option after accessing the link above
How do I login to the Bharti AXA Life Insurance (also known as DigiServe) customer portal?
Click hereto access DigiServe, our exclusive customer portal. Upon login, you will see the following options:
Option 1: Enter mobile number and date of birth with OTP
Option 2: Click Try another way
If you choose option 2, you must include the following information:
- Policy number with TPIN and OTP option
Note: An OTP will be triggered for your registered mobile number and email id.
TPIN is a 4 digit number. For new users, the 4-digit TPIN must be generated and validated through an OTP
What is a TPIN?
A TPIN is a unique "Personal Transaction Identification Number" for each of our members. The policyholder can use the TPIN to view their account information/statement on the website or selected channels.
If you forgot your TPIN, you can login using your policy number and OTP option → Go to "Manage TPIN" and reset your TPIN.
What is a web application? How can I download the app?
We offer a web application, also called "DigiServe", our online customer portal. You can download the app at
The app will automatically download to your smartphone.
- Just open the website in your smartphone's browser and click the "Login" button.
- Click on the "Install Application" option.
Note: "DigiServe Webapp" is currently not available on the Play Store.
What's the difference between the WebApp and the customer portal?
Web App is the technical term for our "DigiServe" customer portal. The "DigiServe" webspp has been customized to offer our customers a variety of features and benefits. These include:
- Use a range of services via your smartphone
- Enable biometric fingerprint login to login to web app without additional authentication
- Biometric fingerprint verification can be enabled by logging in with an OTP or TPIN. Go to "More" option.
Enable fingerprint biometrics and complete the process
What services are available to me in the "DigiServe" customer portal?
DigiServe offers a wide range of digital services such as:
- fund counter
- pay premium
- Changing mode and method
- reload bonus
- demographic change
- Update bank account for NEFT update
- loan payment
- Download explanations
- ECS date change
- premium redirect
- indicated change
To use:It should be noted that updating the NEFT is mandatory for all withdrawals. You can update account details in the customer portal:
- Click hereto enter the customer portal - 'DigiServe'
- Click Services in the upper right corner.
- Select the "Update bank account information" option to continue
Where can I see the status of my service request made in the "DigiServe" customer portal?
The status of the service request can be viewed in DigiServe under the Track Service Request option.
Can I download the hard copy of my policy agreement from the customer portal?
Yes, it is very easy to download an electronic copy of the policy agreement from the customer portal.
On the dashboard page, click View Policy Details.
Note: Please note that the policy agreement is only available for download for 2 years from the date your policy is issued.
What kind of account statements can be downloaded from the "DigiServe" customer portal?
Our customers can download the following bank statements from DigiServe:
- premium paymentCertificate [Annual and consolidated accounts available]
- statement of funds
- portfolio overview
- Bonus Letter [Only available for the last exercise]
Note: The Premium Payment Certificate is a document that shows the total premium you paid for all your policies in a given year. You can use this document as proof of investment for tax returns.
Where can I find the store location on the website?
Yes, branches are available on the website.
- Click here
- Click on the "Contact Us" option.
- Click Store Locator to find the nearest store
How can I use Bharti AXA Life Insurance WhatsApp service?
Follow these simple steps to use our WhatsApp service:
- Send "Hello" to our WhatsApp number - 022 48815768
- You can also click on the QR code
What services are available on Bharti AXA Life Insurance WhatsApp platform?
Through WhatsApp Bharti AXA Life platform you can access the following services:
- pay premium
- Download explanations
- demographic change
- Subscribe to E-Nach
- download forms
- Change money
- Changing mode and method
- affiliate search engine
- Check service request status
How do I sign up for WhatsApp alerts from Bharti AXA Life Insurance?
Here are the different ways to connect with us through WhatsApp:
- Send "Hello" from your registered mobile number to +91 22 4881 5768. You will receive a notification confirmation message if you have not yet subscribed. Click Yes and you will automatically be subscribed to notifications.
- Report a missed call to this number - 87509-60306 from your registered mobile number
- Scan the QR code of your registered mobile number
- You can log in to Bharti AXA Life Insurance website or DigiServe customer portal.
- Visit your nearest Bharti AXA Life branch
What are the services and benefits for me if I choose WhatsApp subscription?
By opting in to receive WhatsApp notifications, you will always be updated with the latest Bharti AXA Life updates via your registered mobile number.
In addition to the latest updates, our customers also receive important information about new product launches, offers, reminders and much more.
Can I use Bharti AXA Life Insurance WhatsApp service from unregistered number?
Yes, customers can use an unregistered mobile number to use our WhatsApp service. Enter the OTP activated by your registered mobile number to login.
Refunds and Payments
How do I receive my payments?
All customers who have updated account details with us will receive payment via NEFTas long as the Penny Testing verification for the bank account details is successful.
The penny drop test or bank account verification is commonly known as a method to verify the authenticity of a user's bank account. This is achieved by depositing a small amount (usually a penny and therefore the name), usually INR 1 (one rupee) in the Indian context, which returns validated bank details along with the name of the account holder.
How can I update my account details for NEFT payment?
Below are easy ways to update your bank account information
- Follow the steps below
1. Login to the portal using the link below
https://www.bhartiaxa.com/servicio-al-cliente-login/
2. Click on "Services"
3. Select the "Update bank account details" option.
4. Enter account information
5. Select and upload the supporting document
6. Click "Update" - Email a Service ID
1. Send an email to service@bhartiaxa.com from your registered email id.
2. Attach the supporting documents mentioned below (any):
I. Scanned copy of voided check personalized with account holder's name, bank account number and IFSC code clearly visible.
II. Printed copy of last printed bank statement/passbook with account holder's name, bank account number and IFSC code clearly visible.
3. Attach the completed scanned copy of the NEFT form.Click heredownloader. - Send "Hello" to our WhatsApp number02248815768. Our digital assistant will help you with this.
- Visit one of ournext branch. Find the nearest branch here
What are the accepted supporting documents required to update account details for NEFT payment?
You can submit any of the documents listed below.
- Personalized copy of canceled check
- Printed copy of account statement / savings account.
The evidence must clearly show the policyholder's name, account number and IFSC code.
How can I check if my account details have been updated?
Below are options to review your refund details
- Through our customer portal following the steps below
I. Register with DigiServe using the link below
https://www.bhartiaxa.com/servicio-al-cliente-login/II. In the Services section, click Service Request History to request status
- Send an email to service@bhartiaxa.com from your registered email id.
- Call our toll free number 1800-102-4444 Monday through Saturday, 10:00 am to 5:00 pm. m. at 7 p.m.
Do I receive a survivor benefit as part of my life insurance?
The survivors allowance depends on the type of insurance policy you have.
If the purchased policy includes a survivor benefit, you will receive the amount according to the product's benefits/features, provided that all premiums have been paid on time.
Do I receive survivor benefits if my policy is in reduced payment status?
Survivor benefits are paid according to the terms of the insurance. See your insurance document for details.
Where can I see the payment details for my refund?
Below are options to review your refund details
- Through our customer portal following the steps below
I. Register with DigiServe using the link below
https://www.bhartiaxa.com/servicio-al-cliente-login/II. Go to the Refunds and Withdrawals section to check the details
- Send an email to service@bhartiaxa.com from your registered email id.
- Call our toll free number 1800-102-4444 Monday through Saturday, 10:00 am to 5:00 pm. m. at 7 p.m.
Do I get an expiration benefit on my life insurance?
maturity advantageIt depends on the type of insurance you have. If the purchased policy has the expiration benefit, the amount will be paid to you once the policy reaches the expiration date.
In order to claim the payment due, it is important that you update your most recent bank account details on your policy before it expires. This is a requirement for all withdrawals to be made directly into your bank account. Log in to the customer portal to instantly update your bank account information.
Note: The expiration benefit is a lump sum payment from the insurance provider when the policy reaches its expiration date.
What is the expiration date for a policy and when will I receive my termination benefit payment?
The expiration date of your life insurance policy, ie. h reaches the expiration date is known as the expiration date of the policy. You will receive the expiration benefit within 7 days after the policy expires.
For example, if you took asparplanfor 10 years in 2022. After the tenth year i.e. 2032 your policy will expire and the expiry benefit will be paid to you.
What is the benefit acquired in pension policies?
Pension insurance is equipped with vested benefits. Thus, the insured can use the entire value of the policy fund to buy theinterestProduct from another insurer (open market option).
Alternatively, the insured may use at least 2/3 of the policy fund value to purchase the annuity product from another insurer (open market option) and withdraw the balance.
Note: You must send your annuity payment statement, personalized canceled check/clear copy of your bank statement and KYC documents to your nearest Bharti AXA Life Insurance Agency for processing.Pension insurance benefits.
Where can I see the details of my unclaimed refund amount?
To check the "unclaimed amount" of your policy on our website,Click here
Enter the policy details to check the details.
What is meant by return policy?
Termination means terminating the contract before the end of the contract period. The reimbursement amount is calculated based on the amount of premium paid and the amount insured. Upon termination of the policy, life insurance coverage will terminate and all policy benefits will terminate. Therefore, to claim all the benefits of the policy, it is recommended to continue with the policy.
When can I return my policy?
The policy can only be returned after the blocking period has expired.
Note: The consolidation period depends on the type of policy purchased. See policy document for more details.
How can I return the policy?
You must visit one of our nearest branches to submit a delivery request. The following documents must be submitted.
- delivery request form
- original policy document
- click to checkList of accepted documents.
- Return the account voucher for NEFT discount credit. You can submit one of the following tests.
I. Copy of personalized and stamped check.
II. Printed statement of account/copy of savings account.
The proof must clearly show the policy holder's name, bank account number and IFSC code.
Note: The policy redemption option is currently not available online.
Expectations
Where can I report damage?
You can report your damages on our website.
- Click on the Quick Link option.
- Access the Complaint Center to register complaints
- Upload the necessary documents
You can also email us at lifeclaims@bhartiaxa.com or visit one of our registered offices with the necessary paper documents.
What documents should I submit to settle claims?
You must submit the following documents to file your claim:
- claim form
- Death certificate (for deaths)
- Applicant's recent proof of address, photo ID, and canceled check/copy of passbook (for deaths)
- Medical/hospital records (in case of non-accidental death)
- Copy of FIR, autopsy report (in case of accidental death/suicide/murder)
Until when can I report a claim to Bharti AXA Life Insurance?
It is recommended that you send us your complaint as soon as possible via the website, email or by visiting an office.
When and how is a complaint resolved?
We have a dedicated claims team that reviews all claims filed online and offline. While you may have submitted the necessary documents, the claims team may request additional documentation. After receiving all the necessary documents, the company will process and resolve the claim.
What is the current claims settlement rate of Bharti Axa Life Insurance Company?
our currentclaims settlement rateis 99.09%.
In what scenarios can claim requests be denied?
Although rare, claims may be denied under the following circumstances:
- Secret of medical adversity
- Incorrect indication of age.
- Incorrect occupation/income statement
- Confidentiality of previous insurance
- Fraud
- Falling within the scope of exclusion under the policy terms and conditions
Note: The list is indicative only and not complete.
How are claims paid to our customers?
We make the payment of the claim through NEFT.
Note: You can update your NEFT account details on our customer portal:
- Access the portal:Click here.
- Click Services in the upper right corner.
- Select the "Update bank account information" option to continue
FAQs
What questions do you have to answer for life insurance? ›
Most life insurance applications ask about your medical history, driving record, medications/prescriptions, age, hobbies, job, and history with drugs and alcohol. The answers you provide on your application are verified during the phone interview.
What is the most asked question about life insurance? ›One of the most common life insurance questions is “how much life insurance will I need?” The answer involves two major factors: how much it will take to pay off your debts, including your mortgage, and how much your dependents will need to maintain the same lifestyle after you are gone.
What questions do they ask when applying for life insurance? ›- Height.
- Weight.
- Date of birth.
- Lifestyle habits (i.e., smoking, drinking, exercise, extreme sports)
- Health histories of immediate family members.
- Financial information, including your annual income and net worth.
For cash or check withdrawals, you may go through our normal withdrawal process via the AXA branches or ask assistance from your financial advisor.
How long do you have to pay AXA life insurance? ›Pay for at least 10 years to build your fund, after which, your recurring policy charges may be covered by your investment, as long as your funds are sufficient. You have the option to continue to pay longer than 10 years, if you wish to increase your investment.
What are the benefits of AXA life insurance? ›They cover life and protect our loved ones too. ULIP: This is a combination of life insurance and financial investment. Unit Linked Insurance Plan also known as ULIPs offer amazing fund options and strategies. There is a lock in period of 5 years after which money can be regularly withdrawn.
How do you beat a life insurance test? ›- Schedule Your Life Insurance Medical Exam in the Morning. ...
- Don't Drink Coffee or Smoke Beforehand. ...
- Avoid Salts and Fatty Foods. ...
- Drink Lots of Water. ...
- Avoid Working Out. ...
- Get a Good Night's Sleep. ...
- Have Important Documentation Ready.
A serious medical condition or poor results from your life insurance medical exam tend to be the most common reasons why people are rejected. Or it might even be non-medical related, with factors like bankruptcy, a criminal record, a positive drug test, or a dangerous hobby all having an impact.
What is a good rule of thumb for life insurance? ›What percentage of your income should you spend on life insurance? A common rule of thumb is at least 6% of your gross income plus 1% for each dependent.
What are 3 things you need to consider when buying life insurance? ›You'll want to consider several factors when calculating how much life insurance you need. These include your age, overall health, life expectancy, your income, your debts and your assets. If you've already built a sizable nest egg and you don't have much debt, you may not need as much coverage.
What is the number 1 life insurance? ›
Northwestern Mutual is the largest life insurance company, according to 2021 NAIC data, holding nearly 9% of market share.
What do they check when applying for life insurance? ›During the exam, your height, weight, pulse and blood pressure will be recorded. You likely will have to provide a urine sample and have blood drawn to test for health issues such as elevated cholesterol or blood sugar levels, and to screen for nicotine and drug use.
What information do you need for life insurance? ›Obviously, the life insurance company will need basic information such as your name, address, phone number, date of birth, state/country of birth, citizenship, marital status, occupation (including details of job duties and salary), net worth, driver's license number and social security number.